MGM Resorts – Temporary Closure
MGM Resorts has temporarily suspended operations at its Las Vegas properties for the good of its guests, employees, and communities.
We will continue to support our employees, guests, and communities in every way that we can during this period.
MGM Resorts:
MGM Grand
The Signature at MGM Grand
Mandalay Bay
Delano
Luxor
Excalibur
New York-New York
Park MGM
NoMad
Aria
Vdara
Bellagio
The Mirage
Frequently Asked Questions
Q: Why did you close your properties?
This is a time of uncertainty across our country and the world. We all must do our part to curtail the spread of the coronavirus.
We plan to reopen as soon as it is safe to do so and will continue to support our employees, guests, and communities in every way we can during this period of closure.
Q: What are my options if I’ve already booked my trip for dates between now and April 16?
Reservations for stays between now and April 16 will be automatically canceled and fully refunded. No action is required by the guest. The cancelation will occur automatically and guests will be notified through email about their refund.
Q: When can I rebook? When are you reopening?
MGM Resorts is currently taking reservations starting for arrivals on April 17th. Because of the safety and health of our employees and guests is our top priority, we will continue to monitor the situation and communicate any changes.
Entertainment
Q. I had purchased tickets for an event that is now canceled. How will I get my refund?
Orders purchased with a credit card will be refunded automatically to the credit card used for purchase. Please allow up to 30 days for this refund to reflect with your financial institution.
For guests who utilized a 3rd party to secure tickets, please reach out to your original point of purchase for information regarding credit.
Tickets purchased with cash will be refunded by check upon request. To initiate the refund process, please follow one of the following actions below:
By Email:
Scan and send a copy of your ticket(s) to corporateticketing@mgmresorts.com
Include your Name, Contact Phone Number and complete Mailing Address in the body of the email
Upon validation, the credit will be processed in full and a check will be issued to you by mail within 6 weeks
Refund checks will only be issued to the account holder on file
By Mail:
Please send the physical ticket(s) to:
MGMRI Ticketing
C/O Cancelled Show Support
3780 Las Vegas Boulevard South
Las Vegas, Nevada 89158
Include your Name, Contact Phone Number and complete Mailing Address in the envelope
Upon validation, the credit will be processed in full and a check will be issued to you by mail within 12 weeks
Please be certain to keep a copy of the ticket for your files
Refund checks will only be issued to the account holder on file
We recommend retaining a copy of your original ticket for your records
Q. My event has been postponed. What do I do?
If your event has been postponed and no new date has been announced, we encourage you to hold onto your tickets for the new date.
Q. The event I purchased tickets for has been rescheduled. What happens next?
If your event has been rescheduled for a new date, you will be able to attend the newly rescheduled date with your existing tickets. Should you no longer be able to attend the rescheduled date, you may request a refund at the original point of purchase.
Q. I have tickets for an event after May 1 and am unable to attend, or I am not comfortable traveling. What should I do next?
If attending a Cirque du Soleil or a Showroom Event, you may cancel your show booking for a full refund, for any reason, through May 31, 2020, up to 24 hours prior to showtime.
If you secured tickets for an event at Park Theater or a Las Vegas Arena, all sales are final. We look forward to hosting you at the show! Should you be unable to attend, we encourage you to utilize resale options.
Stay safe and Healthy.
